Chime in: Have you had a bad experience with Microsoft Surface tech support?

Microsoft's Surface hardware is really peachy, but that doesn't hateful it's perfect. Sometimes things tin fail, requiring you lot to contact Microsoft's back up service for help. Your issue might be solvable through software, only other times, yous may exist required to ship in your device for repair or replacement.

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Regardless of the outcome, we want to know how your experiences with Microsoft support accept gone in the past. Have you ever needed to contact Microsoft support? How did they handle your request? There is a related thread in our forums right now.

enikou
07-20-2018 09:04 AM

Beloved forum. I am a loyal ms devices customer since the release of surface pro 1. The first fourth dimension i needed to activate surface warranty, after all these years was at 09/07/0218. Information technology was when i needed to transport my device back to ms for repair due to a line of pixels flickering at the peak border of the screen. My original "faulty" device was virtually New 100% covered with skinomi skins and tempered glass...
Reply

I've contacted them a few times regarding issues with a couple of older Surface devices, and both issues were resolved quickly. The first consequence I had was with the webcam on the Surface iii, it but failed and there was aught I could do within Windows to fix it. So, I contacted Microsoft back up, and they fix me upwards for an substitution pretty chop-chop. The other fourth dimension was with a Surface Pro 4, which was suffering from screen flicker bug. I contacted support, explained the state of affairs, and they gear up an in-warranty exchange that took a trivial under a calendar week.

I know not everyone has had experiences that went equally smoothly as mine, so if you're someone who had a bad feel, allow us know in our forums what happened.

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